Fuel giant BP is facing legal action after allegedly failing to deliver promised discounts and charging incorrect prices at BP Connect service stations, according to the Commerce Commission.
The investigation was launched in April 2025 after customers complained they had scanned their Everyday Rewards cards at BP Connect stations but did not receive the fuel discounts they had been promised.
The complaints prompted scrutiny of whether consumers were being given the savings advertised, stressing the importance of transparent pricing and ensuring large companies deliver on offers made to motorists.
ComCom deputy chair Anne Callinan said motorists who were promised fuel discounts had a right to expect those savings would be applied at the checkout.
“We expect big businesses to take the time and effort to get pricing and promotions right,” Callinan said.
“Consumers should be able to trust the information they receive when they are buying goods and services.”
“I have limited patience when it comes to large, well-resourced businesses who aren’t investing in their systems to get the basics right.”
Following the investigation, BP introduced several operational changes and invested in improvements to help prevent similar pricing and discount failures from recurring.
However, Callinan said investigators subsequently identified another alleged case where customers were not charged the advertised fuel price, reinforcing concerns that consumers were missing out on savings they had every right to expect.
“This instance is concerning, not only because it raises questions about the effectiveness of the company’s changes but also as it was within the current period of higher fuel prices,” Callinan said.
ComCom said it would file charges against BP in the Auckland District Court under the Fair Trading Act.