Spark, a major telecommunications company in New Zealand, has announced plans to reduce the number of virtual customer service advisor positions across its Spark and Skinny (a Spark subsidiary) virtual care teams.
A proposal was made to eliminate 62 positions, with 46 from Spark, 15 from Skinny and Bagpipe, and one administrative role in resourcing. Meanwhile, certain roles will be retained, and staff will be selected accordingly.
Also indicated in the proposal is the final working day of the affected members, which would be on November 3, 2024, Sunday.
According to a spokesperson for Spark, the challenging economic climate has made the company explore changes to its operational framework.
“As part of this work, we are currently consulting with our people in some of our customer care teams on how we can remove duplication, improve efficiency, and ultimately deliver better experiences for our people and our customers,” the spokesperson said.
“Our people are encouraged and welcome to provide feedback and input on the proposed changes. Through the consultation, we work with our people and share how they can explore future role opportunities.”
“No changes have been confirmed at this stage as consultation is still underway, and so we won’t be providing any further comment at this time.”
Last month, up to 100 jobs were expected to be disestablished at Spark Business Group’s cloud services subsidiary, CCL.
