2degrees has postponed its 3G network shutdown by one week as New Zealand contends with states of emergency triggered by severe weather.
“Currently there are official states of emergency across the North Island and the risks of further slips and road closures. While we think that the impact of the 3G shutdown is unlikely to cause any issues, we are taking a safety-first, customer-focused approach,” chief executive Mark Callander said.
Callander said the telco opted for the delay out of an abundance of caution, as communities in Northland, Thames-Coromandel, Hauraki, Bay of Plenty, and Tairāwhiti recover from recent severe weather impacts.
2degrees has confirmed it will begin switching off 3G services from December last year. The shutdown will decommission the 3G service, automatically connecting 2degrees mobile users to its more advanced 4G and 5G networks.
“3G usage on RCG sites is actually rather small, with most people connecting via 4G, so the impact to anyone still using 3G to connect in those areas is likely to be minimal,” Callander said during the announcement.
People are urged to check in with friends, whānau, neighbours, and colleagues, or anyone potentially using a 3G-dependent phone, tablet, medical alarm, or security device, to ensure they’re prepared for the transition.
Callander said customers needing assistance with setting up a new device or adjusting settings can visit a 2degrees store or partner retailer for in-person help.
Just this month, One NZ has also launched the first phase of its nationwide 3G network shutdown, which started in the Dunedin region.