The Reserve Bank of New Zealand—Te Pūtea Matua (RBNZ) is once again conducting the RBNZ Cash Use in New Zealand survey to gain insight into how Kiwis use and perceive cash and payment methods.
The survey is being conducted by an independent research firm, Rangahau Aotearoa Research New Zealand, via a postal survey.
The survey enquires about people’s preferred payment methods, the frequency and reasons for using cash, how often they withdraw cash, the ease or difficulty of withdrawing or depositing cash, and whether they keep or store cash, along with the reasons for doing so.
The survey is conducted using a representative sample of New Zealanders randomly chosen from the Electoral Rolls. Participants can voluntarily respond either by post, using a prepaid return envelope, or online.
If individuals receive a letter inviting them to voluntarily participate in this survey, they can verify its authenticity by visiting RBNZ’s website, emailing cashusesurvey@rbnz.govt.nz, or calling the RBNZ main phone number at +64 4 472 2029.
Since 2017, the RBNZ has conducted this survey every two years and uses the findings to ensure that New Zealand maintains a reliable and efficient cash system that promotes inclusion.
The findings from the Cash Use in New Zealand survey will guide the RBNZ’s efforts to redesign the cash system and ensure it continues to fulfil New Zealanders’ needs for banknotes and coins.
The survey is currently open and will run until 10 October 2025. The results are expected to be available to the public in the first quarter of 2026.