Workday’s global research, AI Agents Are Here – But Don’t Call Them Boss, reveals that employees are comfortable with AI in the workplace, as long as it remains in a supportive role.
The study found that three out of four employees are comfortable with AI recommending new skills, but only 30% are willing to accept AI as a manager.
Defining Clear Boundaries to Build Trust in AI
The findings suggest that employees are open to collaboration with AI, but not oversight. Only 24% of respondents said they were comfortable with AI agents operating in the background without their knowledge, emphasising the need for transparency.
According to Workday, this divide signals “a key challenge for businesses: how to embrace the power of AI without losing the human touch.”
Trust in AI Increases with Exposure, But Skepticism Remains
The research shows that while many workers view AI as “overhyped,” trust in AI agents grows significantly with exposure. Just 36% of employees in organisations at the early stages of AI adoption trusted their employer’s responsible use of the technology.
The figure rises to 95% among workers in organisations with more advanced AI systems, the study suggests that direct, hands-on experience is a key driver of trust in AI.
AI’s Role in Enhancing Workplace Productivity with Cautionary Concerns
A survey reveals that almost 90% of employees are optimistic about AI’s potential to enhance productivity. However, this enthusiasm is tempered by concerns over its broader implications. Nearly half of those surveyed—48%—are worried that increased efficiency could lead to greater work pressure.
Equally concerning to many is the fear that AI might undermine critical thinking abilities, with 48% voicing this apprehension. Additionally, 36% worry about the social impact of AI, fearing a reduction in human interaction.
Kathy Pham from Workday emphasises that integrating AI requires careful consideration: “Building trust means being intentional in how AI is used and keeping people at the centre of every decision.”
Employees More Comfortable with AI in Supportive Roles
Employees appear more comfortable with AI in support and development functions than in decision-heavy roles. Trust is highest in areas such as IT support and skills development, but considerably lower in sectors like hiring, finance, and legal work.
Finance Industry Views AI as a Critical Workforce Tool
Finance professionals are particularly optimistic about AI’s potential. 76% of finance workers believe AI will help close workforce gaps, while only 12% are worried about job losses, amidst a global shortage of accountants and auditors. Forecasting and budgeting (32%), financial reporting (32%), and fraud detection (30%) were identified as the top areas where AI agents could provide value.
The report reveals that 68% of organisations are already experimenting with AI agents. However, experts warn that successful AI adoption requires human governance.
“This isn’t just about deploying new technology. It’s about thoughtfully designing a future where AI agents enhance human capabilities, enabling a more productive and fulfilling work experience for all.” Pham stated.