Health Minister Simeon Brown says the government has already delivered over 21,000 consultations through its new 24/7 digital health service launched in July.
The service links patients with clinicians through trusted providers using secure digital platforms. Registered doctors and nurse practitioners can evaluate symptoms, diagnose illnesses, prescribe treatments, and offer referrals regardless of the patient’s location.
During its initial months, the service has provided 21,740 consultations to 19,331 people across New Zealand and has been most frequently used when a timely GP appointment was unavailable, accounting for 71.6% of bookings.
It has also provided treatment to 83.5% of patients without requiring an in-person follow-up with a GP.
“This service is giving New Zealanders faster access to care when they can’t see their usual GP, helping them get the support they need, when they need it,” Brown said.
“Most people were able to get answers and treatment straight away, easing pressure on emergency departments by addressing non-urgent issues earlier and in the right setting.”
“This service is reaching people in every corner of the country, from our busiest cities to our smallest rural towns. That shows it is making a real difference for those who might otherwise face long waits or long drives just to see a doctor.”
Working-age adults and parents are the primary users, with high usage among 20–39-year-olds and children under 10. The service is also widely used across all communities, with strong representation from every ethnicity.
“This digital service provides easily accessible healthcare when it’s needed, bridging the gap when people might otherwise be left waiting, worrying, or unsure where to turn.”
“For many families, that makes a real difference in their daily lives.”