New Zealand’s vehicle maintenance industry continues to grow, underpinned by structural demand rather than short-term trends.
“The Motor Vehicle Engine and Parts Repair and Maintenance sector has grown at a 3.2 per cent compound annual growth rate… to reach NZ$4.2 billion in 2025.”
The expansion is driven by steady increases in vehicle numbers and an ageing fleet requiring more frequent servicing. Motorists increasingly seek servicing options that reduce time spent in workshops.
“Time-poor consumers looking for maintenance without lengthy workshop appointments.”
In response, drive-in models have emerged to provide quicker access to routine maintenance.
“The drive-in oil change model has emerged as a response.”
Oil Changers operates two locations illustrating the model. One offers oil changes in Lower Hutt at 27 Railway Avenue in Alicetown, while another provides oil changes in Christchurch at the busy intersection of Main North and Northcote Roads in Papanui.
“Typical service times under 10 minutes, and eliminates the need for advance bookings.”
These facilities provide rapid turnaround times, complimentary fluid top-ups, and essential vehicle checks. “Trust remains a key concern for vehicle owners.”
Customer feedback provides a market signal rather than proof of quality. Oil Changers currently holds approximately 850 reviews with a 4.7-star average rating.
Adhering to a company philosophy of “Educate, don’t upsell,” service models that prioritise transparency and convenience are likely to play a growing role in the future of the industry.