NZ Post announced yesterday that it plans to close 142 service counters in convenience stores, pharmacies, and libraries across the country.
NZ Post’s consumer general manager, Sarah Sandoval, clarifies that the changes do not constitute a “closure.”
“We are no longer going to offer services in those outlets, but this is not a closure.”
“That’s really important, because these businesses will continue to trade, and they’re really important partners that have had long partnerships with us and have a role to play in their communities.”
Sandoval said there will still be more than 560 locations in New Zealand where Kiwis can access NZ Post’s services.
“We’ve taken some really careful decisions about the locations that remain, and we’re really thinking about the kinds of services that Kiwis are accessing already, like going to the supermarket or a petrol station, and making sure our services are in those locations.”
“It’s really convenient for customers to sort of get access to all of the services at the same time. What the data and information have told us is that that’s actually what Kiwis are doing already today.”
Sandoval noted those parcel pickups and deliveries. fuelled by the e-commerce surge, are now the primary driver of postal services.
“For us, this is about reshaping that network, choosing the locations that have the space for parcel collection and parcel services, and really making sure we’re set up for what Kiwis demand of us.”