Electronic case files were introduced in the Wellington District Court for the Disputes Tribunal to provide quicker and more adaptable justice, Courts Minister Nicole McKee said.
She said Disputes Tribunal offices nationwide continue to use paper case files, even though almost every other aspect of life has shifted to digital.
“By shifting to electronic files, Tribunal referees and staff will be able to securely access and upload case information from anywhere in New Zealand. That means fewer delays, more flexibility to run hearings remotely, and a system that is better set up for future improvements,” McKee explained.
The Christchurch District Court successfully transitioned on 17 November, with the Auckland Metro Hub set to follow in February 2026.
“Lessons learned from these regions will shape the wider rollout of electronic files across the country.”
“Many small businesses depend on the Disputes Tribunal to resolve issues quickly and cheaply – whether it’s a contractor waiting to be paid, a supplier dealing with a faulty delivery, or a café owner seeking compensation after property damage.”
“Consumers also go to the Tribunal for fair and fast decisions on problems like defective goods, poor workmanship, pricing disputes, damage from car accidents, or boundary issues.”
According to McKee, participants can continue submitting claims online or on paper. “What changes is the efficiency behind the scenes which will ultimately deliver faster justice for everyone.”