GrabOne has debts exceeding $16.5 million, with at least $3.8 million owed to unsecured creditors who are unlikely to recover any payments.
The liquidators from Calibre Partners have released their initial report on Global Marketplace New Zealand, the company behind GrabOne‘s operations.
Customers who purchased vouchers that went unused or did not receive the goods they paid for, along with businesses that honoured vouchers but were not reimbursed by GrabOne, are likely to be classified as unsecured creditors.
Liquidators Daniel Stoneman and Neale Jackson of Calibre Partners said that it is unlikely these creditors will recover their money.
“As an unsecured creditor, you are entitled to lodge a claim for the amount owed by completing the Unsecured Creditors Claim Form available below. However, we advise that based on the current financial position of the company and the debt outstanding to priority creditors, it is unlikely that any funds will be available for distribution to unsecured creditors.”
They were unable to confirm whether any ordered goods would be delivered.
“GrabOne operated as a marketplace connecting customers with third-party merchants. As such, the company did not hold physical stock or manage the shipping/fulfilment of orders.”
“The liquidators do not have access to shipment records, tracking details, or merchant-specific delivery information.”
“We are working with management to retrieve the voucher and payment information stored in your merchant account. Once this is available to us, we will endeavour to provide it to you as soon as possible. We appreciate your patience while we work through the large volume of data and requests.”
Some businesses have chosen to honour the vouchers despite the situation; Snow Planet was one of them.
“While Snowplanet has no assurance of receiving payment from GrabOne, we have made the decision to honour all valid GrabOne Snowplanet vouchers. Our priority has always been our guests,” Snow Planet general manager Rojie Aguilar said.
Aguilar said the vouchers would stay valid until the date printed on them, following the original terms and conditions.