In partnership with Autism New Zealand and Acorn Neurodiversity, Air New Zealand organised a flight familiarisation experience for neurodivergent children and their families.
The event, which was held on June 7 at Air New Zealand’s training facility, simulated essential parts of the air travel journey—such as check-in, security screening, boarding, and in-cabin routines—in an environment designed to be calm and low-stress.
This initiative is part of Air New Zealand’s wider commitment to creating a welcoming and accessible travel experience for all. It was spearheaded by the airline’s Enable Network, an internal employee group that supports colleagues with personal disabilities or those who care for someone with a disability.
“As the father of a young adult with autism, I know firsthand how lonely and overwhelming air travel sometimes feels. That’s why I’m incredibly proud to support Air New Zealand in offering trial flights for neurodiverse children and their families. These experiences do more than simulate travel – they build confidence, reduce fear, and help remove the invisible barriers that too often limit opportunity,” Air New Zealand Senior Aircraft Programme Manager and Enable Network Lead, Ed Collett, said.
“The experience also showed the power of empathy in action,” Collett added.
“Not only did it support families, but it also gave our people a deeper understanding of how small acts can make a huge difference in someone’s journey. We look forward to building on this to make the journey even better for everyone who travels with us.”
For Dane Dougan, chief executive of Autism New Zealand, the event served as more than just a rehearsal; it was a way to build confidence, especially for families who may have once considered flying an impossible task.
“This experience gave them the tools, the time, and the space to make it possible. We’re proud to work with Air New Zealand to bring understanding and accessibility into the heart of the travel journey.”
Meanwhile, Tami Harris, chief executive of Acorn Neurodiversity, said the initiative highlights how true inclusion comes not from grand gestures, but from genuine, considerate actions that help people feel safe, welcomed, and understood.
Air New Zealand vows to continue working with community partners to discover and implement impactful ways to improve the travel experience for neurodiverse customers and their families.